FAQS & How To Guides
There is! If you ever need to contact us, you can email seasonservices@astros.com or call us at (713) 259-8300 to get in touch with an Account Manager. This line is monitored until First Pitch on Game Days.
You can now purchase up to 19 additional single game tickets via the Special Offers tab in your Astros MyTickets account. Availability subject to change. For premium games, you will only be able to purchase up to 8 additional single game tickets via this offer. If you are purchasing 20 or more tickets, please call your Account Manager for help adding-on tickets for friends, family or clients!
In addition to email notifications, the Season Ticket Holder Newsletter is sent to your email at the beginning of each month. You can also find it at www.astros.com/sth.
New Astros Bag Policy:
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Backpacks are prohibited (exceptions for diaper bags, Astros Buddies, single-compartment drawstring bags and other bags used for medical reasons may be granted if they are within the MLB bag-size requirements not to exceed 16" x 16" x 8").
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Our full Bag Policy can be found here
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Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.
As a Full Season Ticket Holder you are guaranteed the right to purchase your same seats for all Postseason games at Minute Maid Park. Some exclusions may apply. Your Account Manager will notify you by the end of August if your location is not guaranteed.
All fans may bring in food that is contained in a clear, plastic bag no larger than one gallon in size, and may bring in one factory-sealed, clear plastic bottle of water, no larger than one liter. One bag and one water bottle per guest.
You can view the summary statement in your Astros MyTickets account. If you are currently on a payment plan, the statement can be found in the "To Do List", "Scheduled Payments" tab. If you are paid in full, the statement can be found in the "My History", "Paid Renewals" tab.
Yes. You can add a credit card to your Astros MyTickets account by clicking the "My Account", "Payment Info" tab. Please note that you will need to contact your Account Manager to apply the new card to any upcoming payments.
Yes. You can recall forwarded tickets in your Astros MyTickets account by clicking "My History", "Forwards", "Forward ID", "Recall". Please note that you will not be able to recall tickets once they are scanned into the game or posted for resale.
As a full season ticket holder, after you renew your account in August, you will be invited to take part in our annual Select-a-Seat event. This event will give you the opportunity to upgrade your season ticket location into our best available seats. If you are a 28-game plan holder, please let your Account Manager know that you wish to relocate for the 2020 season and we will note your account and go over all options with you during the offseason following the 2019 season.
The Select-A-Seat and relocation process will take place following the end of the Astros season. More info to come!In addition to email notifications, the 28-Game Plan Newsletter is sent to your email at the beginning of each month.
As a 28 Game Plan holder, you will be offered the opportunity to purchase one (1) game per round (ALDS, ALCS, WS). Some exclusions may apply. Your Account Manager will notify you in August on your options.